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      CSAA

       

      Phone Number(s):

      • Agent Service Team (For Agents): 888-340-1088
      • Claims: 800-207-3618
      • Insurance Customer Service (For Customers): 888-222-0094

      Email(s):

      • Agent Service Team: AgentServiceTeam@csaa.com

      Hours of Operation:

      • Agent Service Team: Monday to Friday 5:00 AM to 9:00 PM; Saturday: 5:00 AM to 7:00 PM; Sunday: 9:00 AM to 7:00 PM PST
      • Claims: Monday to Friday 8:00 AM to 11:00 PM PST 
      • Insurance Customer Service: Available 24/7

      Current Lines of Business/States:

      • Home and Auto: IN, NY

      Carrier Access:

      • Each Advisor will have an individual log in.
        • NOTE: Should be saved in LastPass 

      Quote Bots:

      • No bots for this carrier.

      Application Type: 

      • eSignature

      Carrier Market:

      • Named Insured must possess a valid, full privilege license (learner permit or graduated/restricted license not acceptable).
      • Named Insured must have a standard driving record. 
      • An unlicensed spouse does not qualify as a primary named insured but may be added as a secondary named insured.  
      • The First Named Insured must have 6 months of continuous prior insurance without lapse.
      • Named insured must be a permanent resident of the household and must be a registered owner of the vehicle(s) on the policy.

      Important Guidelines:

      Unacceptable Insureds/Drivers


          • Any driver with a narcotics, drug or felony conviction involving a motor vehicle regardless of citation date.
          • High Profile Celebrities: Entertainers, celebrities, athletes, or any professional individuals who are well known to a large segment of the population.
          • Named Insureds who have never been licensed.
          • Named Insureds who are not the registered owner of at least one vehicle on the policy.
          • Drivers under the minimum age for state licensing. Residents age 15 and older must be listed on the application. They will not be considered for rating purposes unless they have a driver’s license.
          • Drivers not possessing a valid U.S. or Canadian License, unless the license is being reinstated within 30 days. 
          • Drivers with a Foreign or International License.

      Unacceptable Vehicles


      • Vehicles not sold/distributed in the United States (Gray-market vehicles) for Physical Damage coverage without prior approval from Underwriting.
      • Custom, rebuilt, altered, or modified vehicles (including converted school buses) and specialty built vehicles (including kit cars and Dune/Baja Buggies).
        • Lift kits of four inches or less are acceptable
      • Salvaged vehicles for Physical Damage coverage without photos and prior approval from Underwriting.
      • Antique/Classic vehicles are unacceptable as new business.
      • Commercial vehicle types such as Step Vans, Panel Vans, Box Vans/Trucks, Dump Trucks, and Stake bed and Flatbed Trucks.
      • Pickups, vans, or utility vehicles with a load capacity in excess of 4,000 pounds or gross vehicle weight rate (GVWR) in excess of 10,000 pounds.
      • Any vehicle having less than four wheels.
      • Vehicles leased or rented to other drivers by the applicant.
      • Vehicles not registered for street use.
      • Personal Use Vehicles not titled (or leased for at least one year) in the name of the Named Insured(s), the Named Insured's Spouse, or a permanent resident relative of the Named Insured.
      • Vehicles that exceed the maximum amounts:
        • Private Passenger Automobile - $250,000 maximum
        • Stated Amount Automobile - $300,000 maximum
        • Conversion Van - $150,000 maximum
      • Low-speed vehicles
      • Vehicles without a complete and verifiable garaging address.

      Additional Resources: