Phone Number(s):
- Customer Contact Center: 800-255-7828
- Click to Chat via Portal for:
- Agency Support:
- Billing/ payment inquiries, endorsements, discounts, trailing documents
- Agency Support:
- Processing Support
-
- Service requests and information on active policies only
- UW Support
-
- Quotes, new and renewal business, cancellations, inspections
- Tech Support
-
- System issues and errors
Email(s):
- None; use Click to Chat
Customer Service Hours of Operation:
- Customer Contact Center available 24/7
- Click to Chat:
- Agency Support: Monday to Friday 9:00 AM to 7:00 PM EST and Saturday 10:00 AM to 2:00 PM EST
- Processing Support: Monday to Friday 9:00 AM to 5:00 PM EST
- UW Support: Monday to Friday 9:00 AM to 7:00 PM EST and Saturday 10:00 AM to 2:00 PM EST
- Tech Support: Monday to Friday 8:00 AM to 8:00 PM EST and Saturday 9:00 AM to 7:00 PM EST
Current Lines of Business/States:
- Home, Auto, Umbrella, Condo, Dwelling Fire, Renters: CO
Carrier Access:
- Shared login via Last Pass
Quote Bots:
- No quote bots for this carrier.
Application Type:
- Carrier E-Sign
Carrier Market:
Home:
- Dwelling Ages 0-89 years:
- Maximum of 2 losses in the past 5 years
- No more than 1 Fire loss
- No more than 1 Theft/Liability/Vandalism loss
- No Liability dog bite loss allowed
- No more than 1 Water loss
- Dwelling Ages 90+:
- Maximum of 1 loss in the past 5 years
- No Liability dog bite loss allowed
- Town Classes 1-10 are eligible
- Inspection roof rating 1 and 2 are acceptable.
- No more than one primary residence is permitted.
- 1-4 Family Dwellings are eligible. All 2-4 Family Dwellings require the Extended Premises Endorsement (including Builders Risks).
Auto:
- NI or spouse must have 3 years driving experience in the US or Canada.
- NI and spouse with a license not issued by the US or Canada are ineligible.
- Policy is ineligible if any operator requires an SR22 filing.
- Continuous prior liability insurance for a minimum of 6 months with no more than a 5-day lapse of insurance from the prior insurance expiration date to the effective date is required.
- No major violations in the past 5 years
Important Guidelines:
The following risks are commonly unacceptable:
- Home:
- Dwelling with a Coverage A or estimated replacement cost greater than $2.25 million are ineligible.
- Homes that are in foreclosure, are abandoned or are condemned
- Vacant dwellings are unacceptable – Insured premises must be occupied within 30 days of the coverage effective date.
- Dwellings in the course of construction unless the “Course of Construction” endorsement is present.
- The course of construction endorsement must be removed within 12 months.
- Mobile and manufactured homes
- Dwellings with attractive nuisances including, but not limited to, unfenced pools or inground empty pools (retractable hard covers are acceptable in lieu of a fence), rented pools, and permanent skateboard or bicycle ramps.
- Relocated dwelling
- Auto:
- Self-constructed or kit vehicles
- Gray market vehicles:
- Defined as a foreign-made vehicle that was not manufactured according to U.S. safety and emission standards.
- May qualify only if the vehicle has been properly converted to meet the U.S. Department of Transportation/Environmental Protection Agency standards.
- A certificate of conversion must be submitted for eligibility consideration.
- Racing vehicles
- Vehicles with commercial exposure:
- Stated Value vehicles
- Vehicles or trailers with a Branded Title (e.g. Salvage, Junk, Total, Flood, etc.)
- Vehicles previously totaled/rebuilt
- Any vehicle with a cost new over $250,000
Additional Resources: