Phone Number(s):
- Customer Service: 866-968-8390
- 24-hours Claims Line: 866-277-9871
- Chat feature also available on the website. (Under “Contact Us.”)
Email(s):
- Agents can contact contact@aiiflorida.com for product related questions and actions (endorsements, etc.)
Customer Service Hours of Operation:
- Monday through Friday, 8:30 am to 5:30 PM EST
Current Lines of Business/States:
- Homeowners: FL, SC; 0-5 years old
- Dwelling Fire: FL, SC; 20 years or newer
Carrier Access:
- Shared login in LastPass.
Quote Bots:
- Quotebots for FL and SC homeowners.
Application Type:
- E-Sign
Carrier Market:
- Allows multi-family homes
- Allows vacant homes
- Lapse in coverage: A lapse of up to 30 days is acceptable; a lapse of 31 days or more needs UW approval.
- Allows pools as long as they are screened/ fenced.
- Allows PC10’s with UW approval
Important Guidelines:
- Stand-alone hip roof credit is available without providing the wind loss mitigation form if at least 90% of the roof perimeter is hip. Decorative Gables above windows and doors do not count towards 90%.
- Elevated homes built 2002 or later are eligible for coverage on HO3. Elevated homes built prior to 2002 may be written on DP3 (with a surcharge) or on a DP1.
- Homes > 5 acres are acceptable without UW approval. Homes 5 < acres require UW approval. Farm animals are acceptable for personal (non-business use), limits may apply, please refer to UW for approval.
- Trampolines are acceptable as long as there is a 4 foot fence in the yard. Liability does not apply to use of trampoline.
- Foreclosed properties require UW approval. A full home inspection will be required prior to binding for approval.
- Personal bankruptcy or prior foreclosure within 5 years requires UW approval.
Additional Resources:
American Integrity DP1 and DP3 Helpful Hint Guide
American Integrity HO3 and HO6 Helpful Hint Guide
Flood Endorsement Quick Reference.pdf