Phone Number(s):
- Customer Care: 800-682-4822
- Agency Support Help Desk: 866-324-8222
Email(s):
- Agency Support Help Desk: AgencySupport@chubb.com
- Customer Service: CustomerCare@chubb.com
Customer Service Hours of Operation:
- Monday to Friday: 8:00 AM to 8:00 PM EST and Saturday 10:00 AM to 3:00 PM EST
Current Lines of Business/States:
- Chubb typically write personal lines (Home, Auto and Recreational Marine) in all states except the following: AK, CA, FL, HI, ID, LA, MT, NC, Coastal SC, Eastern part of Long Island, NY, At or near the Gulf of Mexico
- Masterpiece is not available for NC, KY, MA, NJ, VA, SC, or HI, please send submissions to: Chubbaccess@chubb.com (The form is available under Additional Resources)
Carrier Access:
- Individual Logins provided
- (For team members assigned to High Value queue)
- Manual Quote Only
- Producer Code for Masterpiece EZ Quote: 15149-240
- Producer Code for Chubb Marketplace: 74193
- Producer Code for PLS System: 93-0088
Quote Bots:
- No bots for this carrier.
Application Type:
- e-Signature via carrier
Carrier Market:
- Homeowners:
- Homes with at least $750,000 in replacement cost coverage
- Homes that are custom-built, historic or designer (not under construction or renovation).
- Customer with multiple homes even if in different states
- Clean loss history and not in a catastrophe-prone area
- Auto:
- Customer owns multiple vehicles and/or high-valued vehicles
- Classic Cars
- Customer owns a vintage vehicle that is not their primary vehicle, is at least 30 years old, part of a larger collection, or a limited production model
- Recreational Marine
- Privately and personally owned watercrafts
- Customers with experience owning and operating watercraft
Important Guidelines:
- The following risks are not allowed:
- Home
- Insurance has been canceled because of non-payment of premium within the immediately preceding five-year period.
- Foreclosure, bankruptcy or repossession during the previous 5 years
- Property taxes with respect to the dwelling insured or to be insured are delinquent.
- Home has physical conditions that present a likelihood of a loss under a home insurance policy.
- Seasonal or Secondary in which Chubb doesn’t cover the primary residence.
- Auto
- All vehicles must be owned by or leased to the insured
- Cannot be rented to others or used as a public or livery conveyance for passengers.
- Applicants must have prior vehicle liability insurance that has been continuously in-force for 12 or more months prior to the new line effective date.
- Major Violations
- The following risks will need UW authorization:
- Vehicle Liability Coverage greater than $5 million.
- For liability coverage greater than $3 million, do not bind coverage if an individual operator has two or more accidents.
- A risk with three or more accidents and/or violations.
- An operator with an international driver’s license.
- An operator over 68 years or licensed less than 3 years.
- An operator who requires a financial responsibility filing.
- Antique, limited series or collector vehicles.
- More than 5 vehicles on one policy.
- A vehicle valued in excess of $150,000.
- A dwelling which is subject to rating as a Farm and Ranch
- The un-occupancy of a dwelling for more than 60 days, if there is intent to vacate or keep the premises vacant or unoccupied.
- Dwellings where the physical condition of the property is not up to applicable national, state, or local codes.
- Dwellings that have insufficient functional burglar alarms, smoke detectors, and/or associated heat sensors.
- Any House, or Non-high-rise Condo with one or more pressurized plumbing system related water losses, within the past 3 years, which are unmitigated through the installation of an automatic water shut-off device.
Additional Resources:
- Chubb Address Entry Best Practices.pdf
- Chubb Agent Portal User Guide
- Chubb Masterpiece Coverage Comparison.pdf
- Chubb Masterpiece Real-Time Processing FAQs
- Chubb Name Entry Best Practices.pdf
- Chubb Recreational Marine Appetite Guide.pdf
- Chubb Services & Benefits Brochure
- Chubb Valuable Articles Guide
- Entity Questionnaire
- Masterpiece Boat & Boat Select Quick Facts.pdf
- Masterpiece Yacht & Yacht Select Quick Facts.pdf
- Masterpiece Yacht Preference for Mega Yachts Quick Facts.pdf
- New Business Quote Sheet
- Rec Marine Quote Request Form
- Valuable Articles Profile