Foremost 360 Post-Bind Guide

1. Once the customer agrees to purchase the policy, the next step is to gather additional information that may not have been needed during the quoting process but is required to purchase. To proceed to the purchase process, each quote needs to have a green check and Quoted Status. 
2. Then click Continue to Purchase.

1. The status will update to Purchase, then click Complete Purchase Info to proceed.
   1. NOTE: This will need to be done for each line of business. 

1. Under the Additional Details section, you’ll add additional interested parties, lienholders, mortgage company, homeowner or condo associations, third party designees, additional owners, or other parties that have an interest in the vehicles or property. 

NOTE: It is very important to make sure the email address is correct as we will use eSignature.

1. For Auto quotes, the VIN number will display for each vehicle, driver(s) name and license number(s). 

1. For Auto quotes, the MVR will be run after you select Continue. The Disclosures screen will display after the MVR is returned. 
   1. If there were new violations found, they will display. 
   2. If there was a change in premium, you will be returned to the Quote screen to review the new premium with the customer and tend to any underwriting issues if applicable. 
   3. When ready, you will need to restart the purchase process.

1. Under the Payment Details section, there is the option to view or print the application. 
2. For the Group Program Eligibility, select No, as this is not available for independent agents. 
3. Click Next to go to the Pay Method. 
   1. NOTE: Changing the payment method here may impact the premium. For example, Mortgage bill does not give a discount like a bank account pay in full or recurring credit card or bank account. 
4. Proceed to select the payment method. 

IMPORTANT: Make sure the mortgage company and title company have the correct mailing addresses and policy number should also be printed on the check!

• Agent360 Regular Mail Lockbox: 
  • Farmers Insurance PO Box 70221 Philadelphia, PA 19176-0221
• Agent360 Overnight Mail Lockbox: 
  • Farmers Insurance Box 70221 400 White Clay Center Drive Newark, DE 19711

1. Depending on what was selected for Payment Method will determine what options display for Payment Frequency. 
   1. When you select the Payment Frequency it will display the down payment amount (includes taxes and fees and may not equal future installments).

Checking/ Savings Account (Auto Pay) 

• Select any date of the month for the monthly recurring payments. On bundled policies, you can have different payment schedules and payment methods on each line of business.

• Enter checking or savings account information (Name of Account Holder, Routing #, Account #). 
• Select account or add a different account by selecting Add Account. The System will prompt you to confirm the account number for accuracy.

Debit/Credit Card (Auto Pay)

• Choose the respective payment plan.
• Also choose the day of the month that the payment will occur on. 
• Lastly, the customer has the option to receive an email reminder 3 days prior to the payment being processed. 

Recurring Payment Details

• What is displayed here depends on the Payment Method and payment frequency.
• If you used a credit/debit card on another line of business, that card’s information will display. You have the option to add a different credit card by selecting Add Account.

Down Payment

1. Select the payment method for the down payment.
2. For the question, “How is Payment Being Made?” Select, Over Phone.
   1. A confirmation form is generated for the customer; no signature is required. The customer’s payment is taken when the policy is issued.
3. Click Continue. 

Required Signatures

The forms that require signatures will be displayed. Do not correct the email address on this page, go to the Additional Details page if it must be updated.

1. Select the Signature Type for each document in the dropdowns. The signature type for each required signature should be eSignature.
   1. We should not select Agent eSignature, Email, Fax, Hardcopy or USPS
   2. When selecting eSignature, the following occurs:
      • Automatically emails the customer for signature via SignNow.  
      • This email provides a link to create an online account and their policy number(s), which are needed for the first-time registration process.
        1. NOTE: If the policy is bundled, the customer receives one email about all policies in the Welcome email and your documents are ready to view.
      • Uses email on policy, or agent can enter an alternate email address for one-time use. 
      • Advise the customer to expect the email and sign forms ASAP.
      • A reminder is sent to the customer via SignNow if forms aren’t signed within four business days. 
      • NOTE: eSignature cannot be resent. 
      • NOTE: NJ, PA: Customers have five days total to sign, so reminder is sent on day 2.

Documents 

• This section shows the documents and the signature type. 
• Click the View link and the PDF displays in the lower left corner. 
• Click it to download.

1. Once the Auto, Home and Umbrella (if applicable) have the status of Ready to Issue and the green check mark in the progress bar, you can Issue Bundle. 
2. NOTE: No money is deducted, nothing is bound, until you select Issue Policy or Issue Bundle. 
3. After you select Issue Policy or Issue Bundle, you should get a message like the one below. 
   1. If you get an error, click on Chat and select Quote Assistance.