Phone Number(s):
- Online chat is available during business hours.
- Underwriting and Support for Agents Only: 877-707-7987
- Agent and Customer Support: 800-503-3724
Email(s):
- EFT Updates and Inquiries: autopay@mercuryinsurance.com
- Personal Auto Underwriting: ppauw@mercuryinsurance.com
- Homeowners Underwriting: wrhome@mercuryinsurance.com
Customer Service Hours of Operation:
- Monday to Friday: 7:00 AM to 8:00 PM EST
Current Lines of Business/States:
- Going forward any monoline home policies written with Mercury will need manager approval before binding.
- HO3, HO4, HO6: AZ, CA, NV, TX, OK, IL, GA, VA, NY, NJ
- DP3: CA
- Auto: AZ, CA, FL, NV, TX, OK, IL, GA, VA, NY, NJ
- Umbrella: CA, IL, OK, TX
- Do not write monoline in GA, NJ, NY
Carrier Access:
- Individual logins. Please save it in LastPass.
- Mercury codes:
- Location/Office Name: Covered Insurance Solutions LLC
- Codes:
- 04D586 = CA
- A940 = AZ
- NV667 = NV
- 09L878 = FL
- 10G989 = GA
- 451138 = VA
- 42X977 = TX
- 0350733 = TX
- 129278 = IL
- 312687 = NY
- J380 = NJ
Quote Bots:
- There are no quote bots for this carrier.
Application Type:
- Carrier e-sign
Carrier Market:
- Auto:
- Good drivers only
- Exception: spouses and unmarried children with less than 3 years of license experience
- Acceptable MVR:
- Up to 1 point within the previous 35 months
- One at-fault accident with property damage
- RealDrive (Mileage verification program) should be placed on CA policies
- All household members, even young children must be listed as either a listed driver, excluded driver, or HH member
- A foreign license is acceptable
- Surcharge removed effective first renewal after US license is obtained
- Good drivers only
- Home:
- The roof should be in acceptable condition and replaced in the last 25 years
- The heating system should be in working condition and updated in the last 50 years
- A central heating system or thermostatically controlled electric heating system is required.
- The plumbing system should be updated in the last 50 years.
- No leaks
- Plumbing must be 100% copper, PVC or Pex
- The electrical system should be in working condition and updated within the last 50 years.
- Breakers required
- Electric must be 100% circuit breakers with copper-encased wiring
- Can have up to 2 unrelated owners
- Prior insurance is required, unless a new purchase (no lapses allowed)
Important Guidelines:
- Auto:
- Business use should be applied to anyone who goes to different addresses for work purposes
- Florida:
- Risks with any prior PIP claims require UW approval
- Excluded drivers must have their own car and insurance
- No excluded spouses
- No SR22s
- New Jersey:
- PIP is primary for default
- Proof is required if health care as primary is selected.
- PIP is primary for default
- Virginia:
- No excluded drivers
- Home:
- If writing a DP3, the tenant will also need to have the HO4 with Mercury.
- The following risks are unacceptable:
- Risks with 2 or more claims in the last 5 years- will require UW approval
- Mobile/ manufactured homes
- Protection class 10 or 10 W ineligible
- No galvanized pipes
- Dwellings that are for sale, vacant in the course of construction, or under renovation
- Dwellings with short-term rental exposure
- Log homes
- Located less than ½ mile of sea, bay, tidal water, or sound
- Underground oil tanks
- Risks owned by LLC, corporation, or corporate trust
- Commonly restricted dog breeds
- Including mixed breeds
- Zoo animals and exotic animals are not eligible
- The following will require binding approval:
- Homes built before 1940
- Dwellings on the state or national historic home registry
- Risks with 2 or more claims in the last 5 years
- Homes with Coverage A greeted than $1 million
- Inspections:
- All homes are subject to an inspection
- Done via Flyreel- DIY inspection app that allows the insured to complete it independently
- All homes are subject to an inspection
Additional Resources:
- https://transcendac.mercuryinsurance.com/pc/PolicyCenter.do
- You can view all manuals, forms, and guidelines for each line of business and state by clicking the link above and selecting the line of business, state, and reference type.