Phone Number(s):
- Personal Auto, Small Business Auto, RV, Motorcycle: 877-468-3466
- OneChoice Packages or Custom360 Packages: 888-325-1190
- Click to Chat is available on the Policy Summary screen.
Email(s):
- Use the following methods when sending required documents to National General.
- Upload them in the "To Do" section of the policy
- Fax them to 1-877-849-9022
- Email them to service@ngic.com
Customer Service Hours of Operation:
- Customer Service via phone is available 24/7.
- Live chat is available Monday to Friday 8:00 AM to 8:00 PM EST.
Current Lines of Business/States:
- Homeowners: AZ, CO, MO, SC, TN, WA, WV
- Auto and RV: AZ, CO, FL, GA, NE, NC, SC, VA, WA
Carrier Access:
- Must manually quote
- Each Advisor will have an individual log in.
- NOTE: Should be saved in LastPass
- State specific non-standard codes:
- AZ, CO, GA, NE & SC: M6
- FL & VA: G5
- NC & WA: M
Quote Bots:
- No bots for this carrier.
Application Type:
- Carrier eSign
Carrier Market:
- Auto
- Provides coverage options for high-risk drivers and no prior coverage
- Provides SR-22 and FR-44 Financial Responsibility
- Offers Non-Owners Policies
- Home
- Dwelling is required to be written to at least 100% of the estimated replacement cost.
- Secondary/seasonal or rented properties are eligible
- Provides course of construction endorsement
- Dwelling must be located greater than 1,500 feet from the ocean shore
Important Guidelines:
- Common unacceptable risks include:
- Auto:
-
- Named Insured, rated driver, or anyone listed who has never been licensed nor has a permanently revoked license —unless excluded from the policy.
- Rated drivers 80 years of age or older are unacceptable at new business only.
- Driver or household member with a restricted or revoked driver license.
- Exception: Drivers who require an SR-22 or FR-44 filing.
- A new business policy with more than ten total driver points.
- A new business policy with more than one total non-chargeable violation.
- Home:
-
- Dwelling is required to be written to at least 100% of the estimated replacement cost.
- Dwellings in PC 10.
- Dwellings in flood zones A and V without an active flood policy.
- Mobile or manufactured homes
- Dwellings within 100 feet of a commercial or industrial property.
- Dwellings with 1,000 feet of brush area.
Additional Resources:
- Homeowner UW Guides by State
- Auto UW Guides by State
- National General Countrywide UW Guide for RVs.pdf