Phone Number(s):
- Customer Service: 619-567-5290
- Help Option upon log in for FAQs
Email(s):
- Customer Service: PassHelpDesk@plmr.com
- Claims: Claims@plmr.com
Customer Service Hours of Operation:
- Monday to Friday 9:00 AM to 5:00 PM PST
Current Lines of Business/States:
- Standard/ Superior Earthquake (Heritage): AR, AZ, CA, HI, IL, IN, KS, KY, MS, MO, NV, OK, OR, SC, TN, TX, UT, WA
- Flex Choice Earthquake: AR, HI,IL, IN, KY, MO, MS, TN, SC, UT
- Flood (Admitted States): AZ, CA, CO, HI, IL, IN, NV, OK, OR, PA, SC, TN, UT, VA
Carrier Access:
- Individual login
- Be sure to save in LastPass
- Manual quoting only
Quote Bots:
- No bots for this carrier.
Application Type:
- DocuSign
Carrier Market:
Earthquake:
NOTE: Heritage Earthquake is a comprehensive coverage option, while Flex Choice Earthquake is the most basic coverage for homeowners seeking sleep at night coverage for structure.
- Companion homeowners or dwelling fire property insurance required
- Dwelling coverage must match or exceed homeowners or dwelling fire policy
- Acceptable occupancies include 1-4 unit dwelling, condo, occupied rental property,vacation home or secondary residence
- No age, height, or geographical restrictions for Flex Choice
Flood (Admitted States):
- 1 – 4 unit family dwellings
- Condo unit-owner coverage available in select states
Important Guidelines:
Common unacceptable risks include:
- Earthquake:
- Any pre-existing structural damage due to earthquake must be repaired prior to securing coverage
- Acceptable construction types include frame, steel, stucco, brick veneer, masonry
- Flood:
- No flood loss in last 10 years and no flood loss excess of $150,000
- No mobile or manufactured homes
- No homes located in, on, over water, or seaward of mean high tide
Additional Resources:
Palomar Train the Trainer 01.24.2024.mp4
Palomar PASS How to log in for the first time
Palomar Earthquake Insurance FAQ