Phone Number(s):
- Home Service: 844-208-1935
- Agent Technical Support Call: 888-585-3549
- Home Claims: 844-346-1225
Email(s):
- Billing and policy questions can be emailed to eservice@plymouthrock.com
- Policy changes that cannot be processed online can be emailed to processingrequests@plymouthrock.com
- For claims inquiries, email bhclaimscontact@plymouthrock.com
Customer Service Hours of Operation:
- Customer Service: 9AM to 5PM EST Mon - Fri
- Agent Help Desk: 7AM to 6PM EST Mon - Fri
Current Lines of Business/States:
- HO3, HO4, HO6 and Secondary Home in CT, NJ, PA, NH and NY.
Carrier Access:
- Individual log-in.
Quote Bots:
- No bots for this carrier.
Application Type:
- E-Sign option available for application
Carrier Market:
- For homeowners, home is owner occupied, primary residence
- Home Max: $2,000,000; Condos/ Renters Max: $400,000
- Single family homes built after 1900; Multi-family built after 1990
- Coastal properties (May vary based on line of business).
Important Guidelines:
- Common Ineligible Risks
- 5+ miles from fire station; fire protection rating of 10
- Vacant or under construction/renovation
- Farm buildings, mobile homes, unique construction (e.g., boats, yurts,trailers, domes, etc.), high-risk foundations, tile or flat metal roofs
- Non-domestic animals (e.g. llamas, exotic pets, farm animals)
- One of the following dog breeds:
- Pit Bull, Staffordshire Terrier, Rottweiler, Akita, Chow Chow, Doberman, Alaskan Malamute
- Exterior oil tanks; any oil tank buried in the ground
- Unprotected pools, homemade diving boards and slides, trampolines without nets, other attractive nuisances, open wells
- Lapses in coverage, billing issues
- 1 or more losses or other UW hazard
Additional Resources:
- CT Homeowners Policy Overview.pdf
- NH Homeowners Policy Overview.pdf
- NJ Homeowners Policy Overview.pdf
- NY Homeowners Policy Overview.pdf
- PA Homeowners Policy Overview.pdf