Phone Number(s):
- Auto Policy Agency Line: 1-877-776-2436
- Property (other than Renters and Manufactured Home) Policy Agency Line: 1-866-274-8765
- Renters Agency Line: 1-844-641-0815
- Manufactured Home Agency Line: 1-877-776-2436
- Flood Agency Line: 1-866-511-0793
- Customer Service for Customers: 1-800-876-5581
- Technical issues related to foragentsonly.com: 1-800-695-4050
- Snapshot Support Team: 1-877-329-7283
- Progressive Roadside Assistance: 1-800-776-2778
- Complete Contact List
Email(s):
- Agent Personal Lines Processing and AOR Email: upload@progressiveagent.com
- Pre-Binding Verification or Free Look Verification: verification@progressive.com
Customer Service Hours of Operation:
- Progressive is open 24/7.
Current Lines of Business/States:
- Going forward any monoline home policies written with Progressive will need manager approval before binding.
- Homeowners: All states except CA, DC, FL, HI, ID, MA, NJ, NY, OK and RI.
- Auto: All states except DC, IA, MA, NJ, NY, ND, OK and RI.
- Umbrella: All states except CA, DC, FL, HI, ID, MA, MT, NH, NJ, NY, OK and RI.
- Condo: All states except CA, DC, FL, HI, ID, MA, NJ, NY, OK and RI.
- Dwelling Fire: All states except CA, DC, FL, HI, ID, MA, NJ, NY, OK and RI.
- Renters: All states except CA, DC, FL, HI, ID, MA, NJ, NY, OK and RI.
- Mobile Home: Only available in AZ, IL, IN, IA, KY, ME, MN, MS, MT, NE, OH, OR, PA, TN, UT, WV and WI.
- Toys (Boat, Motorcycle, Motorhome and Off-Road Vehicles): All states except: DC, HI, MA, NJ, NY, RI and SC.
Carrier Access:
- Individual Logins
Quote Bots:
- No bots for this carrier.
Application Type:
- Carrier e-Sign
Carrier Market:
- Auto:
- Progressive accepts many driver types:
- Youthful drivers
- High-risk drivers with financial responsibility needs
- Even suspended license
- International Drivers License
- Allows ride-share and food delivery like Uber Eats and DoorDash.
- Progressive accepts many driver types:
- Home:
- Secondary/Seasonal residences are permitted.
- Properties may be occupied as a primary or secondary/seasonal residence.
- Secondary/Seasonal residences are permitted.
- Properties with trampolines are permitted.
- The trampoline must be netted and kept within a fenced yard. A trampoline surcharge will be applied.
- Applicants that own or keep ATVs, dirt bikes, or snowmobiles require a separate liability policy to cover the additional exposure.
- Swimming pools, hot tubs, and spas are accepted, they must be maintained and in working condition.
- Must be protected by a locking fence at least 4-feet high or an alternate approved enclosure.
- Hot tubs must have a secure cover or be protected by a 4-foot locking fence.
Important Guidelines:
- IMPORTANT: Keep in mind the following when quoting:
- Higher Prior: Make sure we are not doing our customer a disservice by lowering coverage just to get the bind.
- Burglar Alarm: This needs to be a monitored service, a Ring doorbell or home security system do not count unless it automatically alerts police.
- Vehicle Ownership: Length of vehicle ownership should be over 5 years, let's make sure we are confirming that with the customer.
- Common unacceptable risks include:
- Auto
- Any driver who has never been licensed or has a permanently revoked license
- Vehicles without a garaging address;
- Policies on which all vehicles are generally garaged out of state
- Policies with vehicles garaged at two different addresses and drivers in two different households
- Vehicles equipped with altered suspensions, which are suspensions that are homemade, custom-built, or modified, and include lift kits greater than four inches.
- Pickups, vans, or utility vehicles with a gross vehicle weight rating greater than 14,000 pounds. (Some exceptions apply.
- Commercial auto types, including but not limited to: step vans, parcel delivery vans,cargo cutaway vans, or other vans with cabs separate from the cargo area.
- Low-speed vehicles that have a top speed of 55 mph or less.
- Trailers:
- Progressive will no longer accept trailers in the Personal Auto program. Policies with existing trailers will remain acceptable until the policy lapses or cancels, as long as the policy has at least one motor vehicle rated with liability coverage.
- NOTE: You can write trailers (including utility trailers) on a Travel Trailer policy for customers through the Recreational Lines RV program.
- Progressive will no longer accept trailers in the Personal Auto program. Policies with existing trailers will remain acceptable until the policy lapses or cancels, as long as the policy has at least one motor vehicle rated with liability coverage.
- Home
- Risks older than 150 years are ineligible.
- Homes with knob and tube wiring, aluminum wiring, fuses, or Federal Pacific breakers.
- Homes with polybutylene, PEX, or galvanized plumbing.
- Roofs must have at least 5 years life expectancy.
- Properties where animals with dangerous propensities or where animals that present unusual liability exposures are kept are ineligible for coverage. This includes, but is not limited to Akitas, American bulldogs, chow chows, Doberman pinschers, mastiffs, pit bulls, Rottweilers, Staffordshire terriers, wolf hybrids, any mix or variation of these breeds, any dog with a history of biting, or any dog Underwriting deems ineligible.
- Properties with exotic or vicious animals are ineligible for coverage.
- Saddled, hoofed, or other farm animals are subject to the following guidelines:
- No more than 2 horses per household member.
- Animals may not be used for business purposes (example, riding lessons, breeding, boarding services).
- Applicants are required to carry the Hobby Farming endorsement.
- Auto
Additional Resources:
- State-By-State Product Guides For All Lines of Business
- Snapshot Basics
- Quoting Renters Video
- Quoting Home Video
- Quoting Auto Video
- Quoting RV Video
- Quoting Boat/ PWC Video
- Quoting Umbrella Video