Phone Number(s):
- Chat option available on web portal.
- Claims: 1-800-280-1466 - Option #3
- Customer Service- Insureds: 1-800-280-1466
- Customer Service- Agents/Brokers: 1-877-222-4586
Email(s):
- Policy Services: customersupport@thegeneral.com
- Underwriting: underwriting@thegeneral.com
Customer Service Hours of Operation:
- Hours: Monday to Friday 8AM to 9PM EST and Sat 9AM to 5PM EST
Current Lines of Business/States:
- Auto (Non-Standard)(Code: 050887) is currently available in: AZ, CO, FL, IN, KY, MI, MN, NE, OH, OR, PA, TN, TX, WA, WI
Carrier Access:
- Carrier is accessed via shared login in LastPass.
- Upon logging in, proceed to select your Producer information.
Quote Bots:
- No bots for this carrier.
Application Type:
- E-Sign option available for application
Carrier Market:
- Non-Standard Auto
- International Drivers License, No Drivers License
- SR-22’s, No Prior, No License or Suspended License, & Multiple Violations/Accidents
- Higher limits may be available, must meet certain criteria: Over 25, homeowner, no more than 1 minor violation, and must have prior insurance coverage.
Important Guidelines:
- Ineligible in the following scenarios:
- More than 2 AFA/ major violations /DUIs in 12 months or more than three in 36 months. (NOTE: Some states may allow up to 5 in 36 months).
- Persons residing out of state more than 59 days out of the year.
- If a vehicle is older than 19 years, cannot add Comprehensive and Collision
- Uber/Lyft drivers
- Does not allow out of state filings (SR22), can only be in underwriting state.
Additional Resources:
The General Auto Insurance FAQs.pdf
The General Auto insurance Quick Start Guide.pdf
The General Auto Insurance Quoting New Business.pdf