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      Travelers Battlecard

       

      Travelers-1



      Phone Number(s):

      • Customer Service: 877-878-2468
      • Underwriting: 877-878-2468
      • Intellidrive Mobile Support/Inquiries: 888-505-1217
      • Agency Automation/Technical Support: 800-243-1334, option 6
      • Claim Loss Consultation: 800-252-4633
      • Boat / Yacht Department: 800-952-8699
      • Travelers Agency Contact Guide.pdf

       

      Email(s):

       

      Customer Service Hours of Operation:

      • Travelers’ Customer Service is available 24/7.

       

      Current Lines of Business/States:

      • IMPORTANT:  We must adhere to specific binding requirements for Travelers which include the following:
        • If a monoline property/home (HO3/4/6) quote request, we should not quote with Travelers. (We can only bundle property quotes)
        • For monoline auto, customers must have liability limits of 100/300 or higher.
        • Travelers will not take new business that has a prior BI limit below 50/100. This means even if we are writing our policy with 100/300, but their prior coverage is less than 50/100, we can't place the business with Travelers.
      • Home, Renters and Condo: All states except AK, AR, CA, CT, FL, GA, HI, KS, LA, MA, MI, NV, NJ, NM, NY, OK, SC, TX
      • Auto: All states except AK, AR, CA, CT, DE, FL, GA, HI, KS, LA, MA, MI, ND, NV, NJ, NM, NY, OK, RI, SC, TX, WV, WY
      • Umbrella: All states except AK, AR, CA, CT, FL, GA, HI, KS, MA, MI, NV, NJ, NM, NY, OK, RI, SC, TX
      • Dwelling Fire: All states except AK, AR, CA, CT, FL, GA, HI, KS, LA, MA, MI, NV, NJ, NM, NY, OK, TX
      • Boats: All states except AK, AR, CA, CT, FL, GA, HI, KS, LA, MA, MI, NV, NJ, NM, NY, OK, TX

       

      Carrier Access:

      • Each Advisor will have an individual log in.
        • NOTE: Should be saved in LastPass 

       

      Quote Bots:

      • No bots for this carrier.

       

      Application Type: 

      • DocuSign and upload

       

      Carrier Market:

      • Home:
        • The owner-occupant(s) of a 1, 2, 3, or 4 family dwelling which is used exclusively for residential purposes.
        • Cover dwellings in the course of construction provided the form is issued only in the name of the intended owner-occupant(s) of the dwelling.
        • Allows fenced-in pools
        • Allows trampolines that are netted and tied down
        • Allows flat roofs 10 years or newer 
        • Allows multi-family homes
        • Allows homeshare 
      • Auto:
        • Drivers with valid licenses and no major convictions, violations, financial responsibilities, etc. 
        • Higher liability limits (100/300 is the lowest)
        • Customers who bundle with other products offered by Travelers

       

      Important Guidelines:

      • Common unacceptable risks include:
        • Home: 
          • Risks with the following loss history are ineligible:
            • 1 or more claim in last 3 years(regardless of weather or non-weather)
            • 2 or more claims in the last 5 years (regardless of weather or non-weather
            • Risks with 1 or more fire, liability or theft loss in the past 3 years
          • Restricted breed dogs and dogs with a bite history
          • Skateboard ramps, bicycle jumps, excessive debris, unprotected ground solar panels, swimming pools that are not fenced, excessive trees hanging over the structure 
          • Mobile or manufactured homes 
        • Auto: 
          • Driver does not hold a valid license. This includes a driver who holds only a learner’s permit (except if part of a family account where another insured holds a valid license)
          • Driver with suspended or revoked license in last 15 months
          • Driver with financial responsibility in last 60 months 
          • Any household with more than 1 major conviction in the last 60 months. 
          • Commercial vehicles
          • Any Kia (Year 2011-2021) or Hyundai (Year 2015-2021) for Physical Damage coverage; only eligible for liability coverage.




      Additional Resources: 

       

      The Travelers portal has a wealth of knowledge when it comes to their multiple lines of business, including UW guidelines, FAQs and much more, to access these based on line of business and state, click on Personal Insurance and then Product and Markets.

       



      Travelers Auto Manual Example.pdf

      Travelers Home Manual Example.pdf

      Travelers Homeowners Quoting Guide.pdf

      Travelers Personal Articles Manual Example.pdf

      Travelers Florida Inspection FAQs.pdf

      Travelers’ e-Signature Standard Operating Procedure.docx

      RCT Home Replacement Cost Estimator video