Travelers Quoting Navigation Guide

Important Reminders for Writing Business with Travelers

• All Travelers policies MUST have an e-Signature via the Travelers portal.
  • NOTE: The Covered Travelers code (0DKR90) there will be e-Signature access, however, for the McGriff code, (ODKR90) e-Signature is not available. 

• If a monoline property/home (HO3/4/6) quote request, we should not quote with Travelers.
• Customers must have liability limits of 100/300 for their auto policy with Travelers.
• Travelers will not take new business that has a prior BI limit below 50/100. This means even if we are writing our policy with 100/300, but their prior coverage is less than 50/100, we can't place business with Travelers. We should not bypass EZlynx/ Salesforce and attempt to write the policy if it does not meet these requirements.

1. To begin a new quote, click on Personal Insurance, then under the Home tab, enter the customer’s name to search to determine if they are already in Traveler’s system. Enter the first and last name and the state the customer resides in.
2. Click Search.
   
3. If unable to locate the customer, click Add Customer. If a customer appears from the list, click Select Customer. 
   
4. Proceed to enter the following customer information:
   1. First and last name
   2. Address
   3. Phone number
5. Then click Initiate Quote. 
   
6. Under the Initiate Quote screen, proceed to enter the following:
   1. Rating state
   2. Initial line of business to be quoted
   3. Effective date of the policy
7. Then click Continue. 
   
8. Under the Customer Information screen, enter:
   1. Phone number
   2. Email address (confirm the email address)
   3. Date of birth
   4. Residence address
   5. Indicate if the mailing address is different than the residence
9. Then click Continue. 
   
   
10. Next, proceed to begin the home quote. Also on the side, be sure to click the checkbox for Auto under Travelers Companion Policies.
11. Enter/confirm the following information:
    1. First Named Insured’s full name
    2. First named Insured’s date of birth
    3. A Second Named Insured can be added here.
    4. Select the policy type.
    5. Select the effective date.
    6. Confirm the Agent Code.
12. Then click Continue. 
    
13. Next, you will reach the Reports section, this section will indicate the reports to be run for the policy. 
14. For the Quote with Assumed Score question, select No.
15. Proceed to enter/confirm the following information:
    1. Customer’s name
    2. Date of birth
    3. Address
    4. Confirm if the mailing address is different than the residence.
    5. Confirm if the customer has lived at a different address in the past 6 months.
16. Once all this information is entered, click Order Reports.
    
    
17. Next Is the Underwriting section, based on reports, the Underwriting classification information will be displayed.
18. Proceed to answer the Miscellaneous underwriting questions. 
19. Proceed to select the customer’s current insurance status under Insurance History.
20. Select any Home Features that the home has.
21. Then click Continue.
    
22. Under the Residence section, confirm the Feet from Hydrant and any other information that is not pre-populated.
    
    
    
    
23. Under Home Characteristics, proceed to enter the necessary information pertaining to the home.
    
24. Proceed to enter the Structure Information. 
    
25. Next, enter in the necessary information for the Roof of the home. 
    
26. If the home has a Mortgagee or Additional Interest, proceed to enter that specific information. 
    
27. Next, proceed to complete the Replacement Cost Calculation. 
    1. Enter in the number of bathrooms along with material grade
    2. Enter the number of kitchens along with material grade
    3. Enter any attached structures
    4. Fireplaces, bay windows, picture windows, sliding glass doors or exterior French doors
    5. Add any custom items in the home.
28. Then click Continue. 
    
29. Add any property losses the customer may have had. Include:
    1. Date of loss
    2. Cause of loss
    3. Amount paid out
    4. Claim status
30. Then confirm the customer's current auto policy limits.
31. Then click Continue. 
    
32. Next, proceed to verify/ adjust coverages, coverage packages, supplemental packages, and endorsements. 
33. Then click Rate to obtain a rate.
    
    
    
    
34. The initial line of business quote will appear.
35. Proceed to start the auto quote by clicking Get Quote Now. (Remember, Home must be bundled with Auto for Travelers!) 
    
36. Proceed to enter/confirm the following to begin the auto quote:
    1. Named Insured’s full name
    2. Policy effective date
    3. Policy term
    4. Agency Code
37. Then click Continue.
    
    
38. Under the Vehicles tab, proceed to enter the following information about the vehicle:
    1. Vehicle type
    2. VIN or year, make and model (NOTE: VIN is required to bind policy)
    3. Vehicle use
    4. Annual mileage
    5. Odometer reading
    6. Was the vehicle purchased in the last 90 days?
    7. Length of ownership
    8. Ownership status
    9. Garaged at a different address
    10. Racing equipment
    11. Existing damage/ Glass damage
    12. Cost of the vehicle new
39. Then click Continue. 
    
    
40. Next is the Drivers tab, proceed to enter the following information:
    1. Driver type
    2. Full name
    3. Date of birth 
    4. Gender
    5. Marital status
    6. Relationship to Named Insured
    7. Licensing exception
    8. License number and state
    9. First age licensed and date licensed
    10. Defensive driver course
    11. Financial responsibility (SR22 or FR44)
    12. Physical impairment
    13. Participate in Intellidrive
        1. If yes, enter the phone number of the driver.
41. To add additional drivers, click Add. 
42. When finished, click Continue.
    
43. Next, under the Violations and Losses tab, proceed to enter any incidents the customer may have appeared on their MVR.
    1. Include the incident type, amount of the loss and the driver involved.
44. Then click Continue. 
    
    
45. Proceed to enter the customer’s Insurance History.
46. Then respond to the Miscellaneous underwriting questions.
47. Then click Continue. 
    
48. The next section is to confirm coverages, endorsements and deductibles. 
49. Once all coverages are selected, click Rate.
    
50. This will then bring you to the Quote screen and now both quotes should appear.
51. Any follow-ups or missing information will appear in a message window above the quote. 
52. From here, you can print the quote to send or continue to bind the policy.
    
    
53. To print the quote, click Create Documents as highlighted above.
54. Then in the new window, click Create Other Documents.
    
55. For both the Home and Auto quote, click the Quote Proposal box and confirm that the Agent Information is correct for both.
56. Then click View/Save.
    
57. A PDF will populate, click the printer icon at the top of the PDF.
    
    
    
    
    
    
58. Select Save as PDF.
    
    
    
    
59. Proceed to save to your desktop with the naming convention of Last Name, Line of Business, Date, Carrier, Quote.
60. Example: “Smith Home 052224 Travelers Quote”
61.  However, if the customer chooses to proceed with the quote, from the Quote screen, click the red Continue button. 
62. Select the customer’s preferred payment method for both policies, then click Continue. 
    
63. Next is the Online Account section, this section must be completed as the customer is required to sign all documentation via eSign on the My Travelers portal. 
64. Proceed to enter and confirm the email and mobile phone number.
65. Select Yes for the written consent for text messages, if the customer agrees.
66. Select Yes for Travelers eSignature always.
67. Then click Continue.
    
68. Next is the Final Sale screen, proceed to confirm any payment information and Mortgage/Additional Interest information. 
69. Once all this is confirmed, click Submit to bind the policy.