Phone Number(s):
- Policyholder Customer Service: 800-880-0474
- Underwriting: 800-880-0474
- Claims: 800-447-6465 or online at https://www.wellingtoninsgroup.com/mywellington
Email(s):
- Service request can be submitted via your agent portal by clicking on the "Policy Change Request" button on the policy details screen or by emailing the request to personallines@wellingtoninsgroup.com
Customer Service Hours of Operation:
- Monday to Friday 8:00 AM to 6:00 PM CST
- Claims Services available 24/7
Current Lines of Business/States:
- Covered Quotes:
- Home and Dwelling Fire: TX
- McGriff Quotes:
- Home and Dwelling Fire: TX
Carrier Access:
- Covered Quotes:
- Shared login via Last Pass
- Use Agency Code WRIA12255
- McGriff Quotes:
- Shared login via Last Pass
- Use Agency Code WRIA56002
- Manual Quote Only
Quote Bots:
- No bots for this carrier.
Application Type:
- DocuSign
Carrier Market:
- Admitted & Surplus Lines Products (subject to availability)
- Covered will only write Admitted Products.
- RC and ACV (subject to availability)
- Primary, Secondary, seasonal, tenant-occupied properties
- Acreage: Max 9 acres
- Yard must be free of debris & open liability hazards
- Construction Type: brick veneer, hardie-plank, frame, masonry
- Business entities are acceptable
- No vacant homes (unless Standard Dwelling Fire)
Important Guidelines:
- Roof Information:
- Roofs subject to virtual/onsite inspection - known ineligible risks will be stopped pre-bind
- Replacement Cost on roofs: 15 yrs or newer with Standard, Select & SelectPLUS
- Actual Cash Value on roofs: Value/Stated Value; roofs 16 yrs or older if Standard, Select, or SelectPLUS
- No overhanging tree limbs
- No more than two layers of roof material
- No roofing over wood shingles
- Homes with solar panels acceptable; solar panel systems are excluded
- Metal roofs (with cosmetic damage exclusion)
- Common unacceptable risks include:
- Aluminum wiring/knob tube
- Manufactured/mobile homes/portable homes
- Metal Buildings/Barndominiums
- Space heater with open flames as primary source of heat
- Condos/Townhomes
- Open foundations not accepted unless permanently anchored to the ground
- Properties with more than 2 mortgages
- Short term rentals (VRBO-like rentals)
- Risks within 2000 feet of the Gulf of Mexico or Risk subject to tidal surge regardless of distance to Gulf.
Additional Resources:
- An Introduction to Wellington.pdf
- Wellington Product Comparison Guide.pdf
- Wellington Virtual Home Inspections Guide.pdf
- Wellington Quick Reference Guide.pdf