Phone Number(s):
- Customer Service and Policy Information: 800-820-3242
- Technical Support: 800-490-9953
- Claims Processing: 800-725-9472
- Underwriting Contacts:
- NFIP UW: 800-820-3242, Press 7 followed by 5418
- Private Flood UW: 800-449-8842
Email(s):
- Customer Service: CustomerService@weareflood.com
- Technical Support: agenttechsupport@weareflood.com
Customer Service Hours of Operation:
- Monday to Friday 8:00 AM to 8:00 PM EST
- Claims available 24/7
Current Lines of Business/States:
- Flood: All states except FL, HI, MA, NY, TX
- Wright Flood Offers:
- Coverage through NFIP
- Residential Private Flood through ResiFlood
- FloodPlus through Hiscox (Confirm if E&S prior to bind, usually non-admitted)
- Excess Flood through Wright Flood
Carrier Access:
- Shared Log-In via Last Pass
- Manual Quote Only
Quote Bots:
- No bots for this carrier.
Application Type:
- DocuSign
Carrier Market:
- NFIP
- Available to anyone living in one of the almost 23,000 participating NFIP communities.
- Homes in high-risk flood areas with mortgages from government-backed lenders are required to have flood insurance.
- The NFIP will insure a building that:
- Is affixed to a permanent site
- Has two or more outside rigid walls with a fully secured roof
- Resists flotation, collapse, and lateral movement
- Has at least 51 percent of the Actual Cash Value (ACV) of the building, including machinery and equipment that are a part of the building, above ground level,unless the lowest level of the affixed structure is at or above the Base Flood
- ResiFlood
- Coverage Amounts >$500K will require submission and approval prior to binding.
- Wright Flood Excess Flood
- Wright Excess flood insurance extends flood coverage amounts beyond the maximum limits of federal flood insurance.
- Covers property values higher than the NFIP limits
- Builds additional coverage onto an existing Wright Flood policy
- Allows insured to insure up to the full replacement cost of their building, subject to underwriting guidelines
- Adds additional coverage for property/contents as well
- Similar coverage and exclusions as the NFIP policy
- Underwritten by Wright Flood Insurance Company
Important Guidelines:
- The policy limits coverage for basement such as finished walls, floors, ceilings, or personal property kept in a basement. Personal property coverage in a basement is limited to:
- Air conditioning units, portable or window type
- Clothes washers and dryers
- Food freezers, other than walk-in, and food in any freezer
- The SFIP excludes coverage for hot tubs or spas, except where used as bathroom fixtures.
- The NFIP does not provide building coverage for shareholder units in a cooperative building.
- Residents or tenants of a cooperative building may purchase contents coverage under the Dwelling Form.
- The SFIP limits coverage for decks except for steps and landings to a maximum landing area of 16 square feet.
- The SFIP excludes coverage for hot tubs or spas, except where used as bathroom fixtures.
- The SFIP excludes coverage for indoor or outdoor swimming pools.
Additional Resources:
- FEMA Flood Zones
- Flood Elevation Services to Obtain Elevation Certificate Online
- NFIP Flood Insurance Manual.pdf
- NFIP Summary of Coverage.pdf